How to Split an Ad Insertion

https://embed.app.guidde.com/playbooks/4ZcrXvTuWxQJY9G1YCEcXS

This guide will walk you through the process of splitting an ad insertion in a contract by submitting a support ticket in ARC.

Go to citylifestylehq.com

1. Click the ?

In ARC click the question mark logo in the top right corner to begin submitting a ticket. Click the ?

2. Select the "Accounting/Legal" category

Select the Accounting and Legal category. Select the 'Accounting/Legal' category

3. Click "Still unsure? Contact us here." to submit a National Support ticket

Scroll to the bottom to submit a support ticket. Click 'Still unsure? Contact us here.' to submit a National Support ticket

4. At the top of the Beacon, click "Ask"

The National Support beacon will populate. Click "Ask" at the top of the beacon to begin. At the top of the Beacon, click 'Ask'

5. Click here to submit a support ticket

To submit your ticket select the next prompt Click here to submit a support ticket

6. Fill in your magazine title

Enter your magazine's title Fill in your magazine title

7. Select your Ad Deadline

Select your correlating Ad Deadline Select your Ad Deadline

8. Select "Accounting + Legal"

Under Department select Accounting and Legal from the drop down menu Select 'Accounting + Legal'

9. Select "Contract Changes or Pause"

Select Contract Changes or Pause Select 'Contract Changes or Pause'

10. Click "Next"

Click "Next" Click 'Next'

11. Add Subject

In the Subject field, type "Please Split Ad Insertion for Client XYZ" Add Subject

12. Add Information

Next include the current ad size, the requested new ad sizes and the length of the split. Click send to submit the ticket and the National Support team will get back to you within 48 business hours. Add Information In this guide you learned how to request to split an ad insertion through a support ticket in ARC.