Agreements
I do not see a digital option in my renewal agreement.
A recent ARC update now allows you to renew a print agreement without cancelling/reissuing the digital agreement. Now, since your digital agreement is already active, it does not "re-issue" with a new print deal as the digital agreement is connected to the account, not the agreement. So you do not need to re-issue the digital deal with the new print agreement.
What is considered a billable ad?
An ad is considered billable in the following cases:
- All brand new ad designs
- Additional edits requested after the initial proof
- The design request takes more than 15 minutes
- The design request changes the ad layout
- Ads are resized (i.e. from a half page to a full page)
Each publisher receives a set number of complimentary design credits per month based on their tier. Credits are used when clients request a new ad design.
Check out Managing Design Service Credits and Fees for more information.
Contract Cancelations
My client is closing their business, how do I cancel their contract?
In order to cancel a contract without additional fees, the Accounting Department requires proof of business closure. Ideally, we are looking for something official like articles of dissolution, but any public declaration of terminating their business would also work, such as a social media post.
Commissions
I am a new publisher, when will I receive my first commissions check?
New publishers get their first commission payment in the month of their first issue. If you have not received your commission check or have additional questions, please submit a support ticket.
I changed banks, how do I change accounts for my commissions?
To change your banking information for commissions please download the Direct Payment Authorization Form for Publishers and send all payment information to the Accounting Department at accounting@citylifestyle.com.
Payments
My client wants to run their payment directly through their bank account, how do I do this?
Unfortunately, we no longer allow publishers to make manual payments using a client's bank account on their behalf due to legal reasons. However, clients are able to make payments using their bank account themselves from the Customer Portal the same way they'd run a credit card payment.
If they are paying by manual check, that will be sent to the corporate office to be applied. As a reminder, our address is: 514 West 26th Street Kansas City, MO, 64108.
My client wants to pay in advance for ___ months of ads.
Clients can make payments for future insertions directly through the Customer Portal as they would normally make a payment. When clients pay in advance, those funds are put in what we call Deferred Revenue and Arc automatically pulls from them every time an invoice is generated for that client until the funds run out.
- Go to the Payments tab in their account.
- Click on the green Enter Payment button on the right-hand side.
- Select the contract you wish to apply payment to.
- Enter the amount of the payment that they would like to make.
- Select the payment method and click Enter Payment.
If you would like to create a manual invoice to include the specific amount of insertions, you can use the Invoice Template here.
Can my client split their payment between multiple cards?
Your client can split their payment method in the Customer Portal under the Invoices tab.
- Select the invoice you are paying.
- Hit the green Pay button.
- Make sure to edit the amount of the payment to half of the full invoiced amount.
- Select Credit Card / Bank Account as the payment method, choose the first card and click Enter Payment.
- Click the green Pay button again and select the second credit card and click Enter Payment.
Has my check arrived? Where do I mail my check payment?
Make checks payable to: Lifestyle Publications, 514 W 26th St, Kansas City, MO 64108
We check the mail every business day for checks and post them as soon as we receive them. If you don't see the check in your payment history we have not received your check.
Why hasn’t my ACH payment been posted to my account?
If a client pays via ACH payment (bank account to bank account), we require remittance for proof of payment before it can be applied to the client’s account in ARC. In order for ACH payments to be applied timely, clients must send remittance to: accounting@citylifestyle.com