Please review the Advertising Agreement Terms and Conditions for additional information.
Contract Cancellations
Contracts may need to be canceled due to business changes, budget constraints, or performance concerns. Proper processing ensures clear communication, minimizes legal or financial risks, and upholds professionalism. To cancel a contract:
- Advertisers must provide written notice 20 days before the next ad submission deadline.
- Contracts are not officially canceled until all outstanding balances are paid unless otherwise approved in writing by an authorized City Lifestyle representative.
Refer to How to Process a Cancellation Request for next steps.
Cancellation Requests Exceptions
Cancellations may be approved if the following exceptions apply and written notice is provided 20 days before the next ad submission deadline:
- Gold Tier Publications or Higher
- Zero Dollar/Zero Effect Contracts
- Business Closure (requires official proof)
- Replaced Contracts (a replacement contract is signed that fulfills or exceeds the original agreement TCV)
- Client Death (requires official proof)
If exceptions apply, submit a National Support ticket through ARC with the necessary details. Requests outside these exceptions will be denied.
Contract Opt-Out Cancellations
Clients may exercise a 12- or 18-month opt-out option as outlined in their agreement. Opt-out terms:
- Must be submitted at least 20 days before the first ad insertion to be removed.
- Opt-out is valid only after the required number of insertions.
Example: For a 36-month contract with a 12-month opt-out (36/12), the client may cancel after the 12th insertion. If the opt-out date is November 2024, the October ad will be the last run.
Refer to How to Process an Opt-Out Cancellation Request for next steps.
Contract Pauses
Clients may temporarily pause their contract for one month within a rolling 12-month period if:
- A request is submitted via National Support ticket at least 20 days before the affected ad deadline.
- The client has not already used their one allowable pause in the prior 12 months.
If you would like to allow your client to utilize the temporary one-month insertion pause, please submit a National Support ticket with all relevant details for processing.