Systems

Updating Your Email Signature

How do I update my email signature? Set the Default Gmail Signature Click here to watch Quick guidde This guide will walk you through setting the default Gmail signature so that it syncs with Arc. Go to mail.google.com 1. Click the Settings Gear Navigate to the settings icon in your Gmail window. Click the Settings Gear 2. Click "See all settings" Access the full settings menu in the drop down. Click 'See all settings' 3. Click "My signature" Scroll down to the signature section. Select the "My signature" option to view the signature synced from Arc. Click 'My signature' 4. NOTE: Additional signatures are not updated by Arc Note that additional signatures can be added, but they will not be synced and updated with Arc. NOTE: Additional signatures are not updated by Arc 5. Make sure default signature is set to "My Signature" Make sure your default signature is set to My Signature Make sure default signature is set to 'My Signature' 6. Choose the signature to display for replies and forwards. Hit Save at bottom of screen. Choose the signature to display for replies and forwards. Make sure to hit save at the bottom of the screen to save your changes. Choose the signature to display for replies and forwards. Hit Save at bottom of screen. Once complete, you have customized your Gmail signature. Powered by  guidde

Systems FAQ

I have a new employee, how do I get them an email address and access to Arc? - Arc and email access are a packaged item that can be provided to your contracted team members. To request Arc and an email address, please use the following form to submit the required information of your new team member to get the onboarding process started: Note: - Fill out the desired title and choose the Arc role they will be functioning in for access. - A signed copy of the NDA will need to be uploaded for compliance. _ How do I remove a former employees access? _ - To facilitate prompt removal of access, please contact the National Support team and provide the following details: 1. The name of the individual to be removed. 2. The specific date to disable email and Arc to be active. 3. If you need temporary access to their inbox, please state how long to leave active. - Once access is removed, you will receive an email confirmation. _ What can my Publisher Assistant/Director view in ARC? _ - The Publisher Assistant Role  CAN SEE  the following sections of ARC:
 - Accounts - Editorial
 - Distribution
 - Reporting (but restricted from viewing any financial reporting) - Contacts - The Publisher Assistant Role CANNOT SEE  the following sections of ARC: - Dashboard
 - Commissions Report - Forecast Section
 - Sales baseline report
 - Publisher statistics reports _ Can I update my meeting availability on the website for clients to see? _ - The availability displayed on your calendar for prospects is synced directly with your Google Calendar associated with your City Lifestyle email. - If canceling out events doesn't resolve your issue, please remember to consider any all-day events, as they can also block off your availability.

How to Submit a Ticket in ARC

How to Submit a ticket in ARC https://embed.app.guidde.com/playbooks/q5t65CPZT14stsi1uxPwxE This guide will walk you through the process to submitting a support ticket in ARC Go to citylifestylehq.com 1. Enter your email address Go to citylifestylehq.com to log in. Enter your City Lifestyle email address Enter your email address 2. Enter your password Next enter your secure password Enter your password 3. Click "Log-In" Click "Log-In" Click 'Log-In' 4. Click the ? icon in the top right corner On the home page, click the question mark logo in the top right corner to search for an answer to your question or submit a ticket. Click the ? icon in the top right corner 5. Select the related category Select the topic to which your question relates and search commonly asked questions Select the related category 6. Click "Still unsure? Contact us here." to submit a National Support ticket Browse the provided tools. If you are still unable to answer your question, scroll to the bottom to submit a support ticket. Click 'Still unsure? Contact us here.' to submit a National Support ticket 7. At the top of the Beacon, click "Ask" The National Support beacon will populate for you to ask your question. Click "Ask" at the top of the beacon to begin submitting a support ticket. At the top of the Beacon, click 'Ask' 8. Click here to submit a support ticket To submit your ticket select the next prompt Click here to submit a support ticket 9. Fill in your magazine title Enter your magazine's title in the provided field Fill in your magazine title 10. Select your Ad Deadline Next, select your correlating Ad Deadline Select your Ad Deadline 11. Select the Department Select the Department in which your question relates to Select the Department 12. Select the area within the Department Select the specific area within the Department that your question relates to Select the area within the Department 13. Click "Next" Click "Next" Click 'Next' 14. Summarize question Summarize your question in the subject field Summarize question 15. Explain your question In the following field explain your question in detail. Please include all important information such as client names, deadline questions or screenshots as this will help the support team expedite the ticket process. Explain your question 16. Click "Send a message" Send the message to generate your support ticket. The National Support team will get back to you within 48 business hours. Click 'Send a message' Thank you for completing this Guide to submitting a support ticket through ARC. Powered by guidde

Systems FAQ

I have a new employee, how do I get them an email address and access to Arc? - Arc and email access are a packaged item that can be provided to your contracted team members. To request Arc and an email address, please use the following form to submit the required information of your new team member to get the onboarding process started: Note: - Fill out the desired title and choose the Arc role they will be functioning in for access. - A signed copy of the NDA will need to be uploaded for compliance. _ How do I remove a former employees access? _ - To facilitate prompt removal of access, please contact the National Support team and provide the following details: 1. The name of the individual to be removed. 2. The specific date to disable email and Arc to be active. 3. If you need temporary access to their inbox, please state how long to leave active. - Once access is removed, you will receive an email confirmation. _ What can my Publisher Assistant/Director view in ARC? _ - The Publisher Assistant Role  CAN SEE  the following sections of ARC:
 - Accounts - Editorial
 - Distribution
 - Reporting (but restricted from viewing any financial reporting) - Contacts - The Publisher Assistant Role CANNOT SEE  the following sections of ARC: - Dashboard
 - Commissions Report - Forecast Section
 - Sales baseline report
 - Publisher statistics reports _ Can I update my meeting availability on the website for clients to see? _ - The availability displayed on your calendar for prospects is synced directly with your Google Calendar associated with your City Lifestyle email. - If canceling out events doesn't resolve your issue, please remember to consider any all-day events, as they can also block off your availability.